Senior Full Stack Engineer · Java · Spring Boot · React · Agentic AI

Shriram Narayanasamy

10+ Years Building Scalable, User-Centric Web Applications

A results-driven Full Stack Developer with 10+ years designing, building, and leading scalable, user-centric web applications, from a unified customer engagement platform that lifted sales conversions 8% to an autonomously engineered Fixed Wireless Access AI agent ranked top-tier across a 44-agent competitive audit. Recently expanded into agentic AI, blending conversational engineering with full-stack craftsmanship, and a steady hand mentoring the next generation of engineers.

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JUL 20262023

Verizon | Engineer III, Consultant - Software Development

Autonomously engineered a Fixed Wireless Access (FWA) conversational AI agent via CX Agent Studio, with a meta-cognition self-auditing layer to minimize LLM hallucinations.

CX Agent StudioAgentic AI

44 · Agents in Competitive AuditTop Tier · Safety · Context · Scope · Tone

Led the migration to 'Digital Concierge,' a unified customer engagement platform built with React, Reactive Spring Boot, and microservices.

ReactSpring Boot ReactiveMicroservices

+5% · User Engagement+8% · Sales Conversion85% · CSAT Score

Independent

Personal Projects

Built this portfolio website with React 19, TypeScript, Tailwind CSS v4, and Vite as a hand-crafted, scroll-snap storytelling experience.

React 19TypeScriptTailwind CSS v4Vite

7 · Custom Interactive Sections0 · UI Framework Dependencies

Built an end-to-end n8n automation workflow, using the OpenAI API, Gmail API, and Google Sheets API, that matches my resume to job postings and drafts tailored emails.

n8nOpenAI APIGmail APIGoogle Sheets API

10+ · Tailored Drafts per RunAuto · Resume-to-JD Matching

2023 - JUL 2026

Verizon | Engineer III, Consultant - Software Development

Autonomously engineered a Fixed Wireless Access (FWA) conversational AI agent via CX Agent Studio, with a meta-cognition self-auditing layer to minimize LLM hallucinations.
CX Agent StudioAgentic AI
44 · Agents in Competitive AuditTop Tier · Safety · Context · Scope · Tone
Led the migration to 'Digital Concierge,' a unified customer engagement platform built with React, Reactive Spring Boot, and microservices.
ReactSpring Boot ReactiveMicroservices
+5% · User Engagement+8% · Sales Conversion85% · CSAT Score

NOV 2018 - 2023

Verizon | Engineer II - Software Development

Integrated Generative AI for personalized customer messaging driven by click-stream data.
Generative AIReact
+7% · Live Chat Click-Rate+4% · Click-to-Call Rate
Built Google Dialogflow conversational flows for the Verizon Assistant.
Google Dialogflow
Developed a critical middleware solution bridging a third-party vendor framework during a chat platform migration.
MiddlewareSpring BootApigee
$100K · Cost Saved1 Mo. · Ahead of Schedule
Strengthened backend reliability via the Apigee API gateway and established Kibana and Adobe Analytics monitoring.
ApigeeKibanaAdobe Analytics
-4% · Ghost Chat Incidents

NOV 2015 - NOV 2018

Prodapt Solutions | Software Engineer

Designed and deployed a cloud-based IoT geofencing solution for national park visitor notifications, backed by a Spring Boot service on AWS EC2.
Spring BootAWS EC2Geofencing
Real-Time · Visitor NotificationsAWS EC2 · Cloud Deployment
Built a full-stack budget tracking application using React, Spring Boot, and PostgreSQL to streamline budget management.
ReactSpring BootPostgreSQL
-60% · Report Processing Time
Built mobile sensor data tracking dashboards to monitor field resource locations.
Mobile Dashboards
Automated approval workflows through Outlook webhook integrations.
Outlook Webhooks
Contributed to a 911 situational awareness data extraction application.
Data Extraction

Independent

Personal Projects

Built this portfolio website with React 19, TypeScript, Tailwind CSS v4, and Vite as a hand-crafted, scroll-snap storytelling experience.
React 19TypeScriptTailwind CSS v4Vite
7 · Custom Interactive Sections0 · UI Framework Dependencies
Built an end-to-end n8n automation workflow, using the OpenAI API, Gmail API, and Google Sheets API, that matches my resume to job postings and drafts tailored emails.
n8nOpenAI APIGmail APIGoogle Sheets API
10+ · Tailored Drafts per RunAuto · Resume-to-JD Matching

Selected
Works

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Technical Skills

AI, LLMs & Conversational Engineering

Generative AIAgentic AI ArchitectureCX Agent StudioGoogle DialogflowPrompt Engineering

AI-Assisted Development Tools

GitHub CopilotClaude CodeCursor

Programming & Frameworks

JavaSpringSpring Boot ReactiveJavaScriptReact

Microservices & API Development

RESTful APIsApigeeKafka

Databases

RDBMS (Postgres)NoSQL (Cassandra)

Agile & DevOps

AgileSAFeKanbanJIRATrunk-Based DevelopmentJenkinsKibanaAdobe AnalyticsDocker

Security & Version Control

OAuth2 ImplementationSpring SecurityGitGitLab

Education

Bachelor of Engineering

Sri Venkateswara College of Engineering

Specialization in Electronics and Communication Engineering

2010 – 2014

Capstone Project

Coverage Hole Detection and Recovery in Wireless Sensor Networks

Diploma in J2EE Developer

MaasMind

September 2014 – March 2015

Awards & Recognition

Two Spotlight Awards

Led the migration of the live chat platform to a new vendor framework.

Top-Tier Ranking, 44-Agent Audit

The FWA conversational sub-agent ranked among the top performers across safety guardrails, context retention, goal scope, and brand tone in a competitive audit of 44 agents.

Multiple 'Simple Thanks' Awards

Recognized by business partners for effectively leading and orchestrating scrum meetings, ensuring seamless project delivery.

Let's Connect

Natick, MA

Emailshriram.latha@gmail.com LinkedInlinkedin.com/in/shriram-narayanasamy-8448326b

Shriram Narayanasamy